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Terms and Conditions
1. Booking Your Holiday
The person who completes the Booking Form does so on the behalf of all persons named therein and all are subject to these conditions. The non-refundable deposit required is 20% per person of the land content of the safari, which will be advised by us with the scheduled itinerary. The balance of payment is then due 30 days prior to intended departure date. Bookings made within 30 days of intended departure must be accompanied by the payment in full to secure the booking. No booking will be considered definite or contract made until booking form and deposit are received, accepted by us and a confirmation/invoice issued. If the booking is not accepted the deposit will be returned.
2. Amendments & Cancellations by You
If you wish to make any changes to, or cancel your safari after your booking has been confirmed we will require such requests in writing from the person making the booking. If you wish to change any details of the land content of your safari (eg. change departure dates, accommodation types or even parts of the itinerary) we will do our best to help, however there will be an Amendment fee levied of 20% of tour price per person. If you wish to cancel your holiday the following cancellation charges will be applied from the day written request of cancellation is received by us. Period before scheduled departure within which written instructions are received by Chameleon Safaris Namibia.
Amount of cancellation charge (shown as a % of total cost of land content of safari)
More than 30 days 20% deposit
Less than 30 days 100%
The nature of the set itinerary adventure safaris offered by Chameleon Safaris works on the basis of guaranteed departures once the minimum number of persons for that departure has been booked.
3. Amendments & Cancellations by Us
Due to the nature of the countries travelled in we reserve the right to make ’minor’ changes (eg. places of accommodation, route changes) to the itinerary without notification to you as long as changes offered are of equal or similar standard/value. All accommodation offered on adventure safaris is subject to availability on a twin share basis unless otherwise stated. We must reserve the right to cancel a safari. Should we have to cancel for some reason other than failure to pay on your part we will offer you the choice of purchasing another safari from us (with you paying the difference if it is more expensive or receiving a refund if it is cheaper) or receiving a full refund of monies paid to us. All tailor made safari bookings are subject to a minimum number of paying clients as specified per itinerary. Very rarely, we may be forced to curtail your holiday after departure where a ’force majeure’ situation (such as those described in clause 4) arises. In this situation, we regret that we cannot make any refunds, pay any compensation or be responsible for any costs or expenses incurred by you as a result.
4. ’Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reasons or circumstances amounting to ’force majeure’. This includes any event which we the supplier of the service(s) in question could not, even with all due care, foresee or avoid such as, for example, war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, adverse weather conditions, fire and all similar events.
5. Your Responsibilities
Under terms of this contract, all clients are required to purchase suitable travel insurance on payment of the deposit. This must include the costs of medical assistance, including repatriation to your home country and cancellation by you. It is also the responsibility of the client(s) to ensure that they are in possession of a current passport with at least 6 months validity and all other documents required for your safari (eg. valid visa). The company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.
6. Overseas Standards Expectations
We ask you to note that standards in certain overseas countries restaurants, bars and accommodation houses on tour are often quite different to those accepted as the ’norm’ in Europe and Australia, especially in third world countries. Do not expect European/Australian standards overseas. Expect the relative ’norm’ found at your country of destination, often best explained in the many good travel guides at bookshops. There can be no monetary compensation in the case of such scenarios or disappointments.
7. If You Have a Problem
If you are unhappy with any aspect of the Company’s arrangements while you are on the safari, you must address the problem with the Company’s representative, so that it may be corrected during the safari. If the problem cannot be resolved locally, you should send the full details in writing to Chameleon Safaris Namibia to be received within 10 days of the completion of your safari. It is unreasonable to take NO action whilst on safari, then write a complaint upon return. In all such cases no complaint will be entertained.
We reserve the right in our absolute discretion to terminate without notice the safari arrangements of any client whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our other clients, employees, property, any third party, to the animals or to themselves. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your safari thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or costs you may incur.
9. Special Requests
If you have any special requests (such as dietary requirements) these must be noted on the the booking form at the time you confirm your booking. We shall do our best to meet your requirements but we cannot guarantee that they will be provided.